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Helpful Tips by Snyder Swimming Pools

Frequently Asked Questions


General Pool Questions Answers

How long should I run my swimming pool?

You should run your pool for 10-12 continuous hours during the day.

Why is my pool is losing water?

If the pool was losing water prior to winterization, but held water all winter, the leak is most likely in the lines.

  1. First, check around the filter and out the backwash line, if applicable.
  2. If the pool was already opened and running, and then started losing water, shut off the pump. We recommend that you put winter plugs in all returns, and Gizzmos back into your skimmer(s) to block any water from going into your lines. Mark the water level on the skimmer faceplate. If the water goes down, the leak may be in the liner, faceplates, stair faceplate gaskets, or skimmer (and/or main drain, if not a Snyder pool).
  3. If the water level doesn’t go down, the leak may be in the lines. Start to take the winter plugs out, one at a time, and that will give you the approximate location of which line the leak is in. If the leak appears to be in one or more of the lines, a pressure test can be scheduled through our retail store.

How do I Vacuum my pool?

  1. Take out your vac hose, vacuum head, skim vac plate, and vac pole, then assemble together. Be sure the swivel end of the vac hose is attached to the vacuum head.
  2. Take the assembled vacuum equipment to the return that is closest to the skimmer. Place the vacuum head into the water, put the skim vac plate over the return, and hold it over the return until all of the air is out of the hose/vacuum head.
  3. Once the hose is filled with water, attach it to the skimmer basket in the skimmer. You will feel it get pulled down taut to the basket, which means you are now ready to vacuum.
  4. Inground customers need to turn off the skimmer that isn’t being used. If there is too much suction, turn the valve to half port so there is suction from both skimmers.
  5. For filters with a multiport, leave the multiport in the “Filter” position. When you are done vacuuming, backwash for 60 seconds and rinse for 30 seconds. For customers with D.E. filters, add the required amount of D.E. through the skimmer after backwashing and repeat this process three times total. If the pool is still dirty, repeat the vacuuming steps by turning the multiport clockwise back to the “Filter” position.

How do I vacuum with a Polaris/ Auto cleaner?

  1. Hook up the Polaris to the designated return.
  2. Open the auto cleaner red handled valve.
  3. Shut off the rest of the returns/red handled valves.
  4. Do not touch any other valves (Polaris runs off of pressure).
  5. To disconnect, open all returns/red handled valves and shut the auto cleaner red handled valve.

Why do I have little to no pressure/ suction?

  1. Make sure the water is ¾ way up the skimmer.
  2. If you have a lot of air bubbles, you need to check all o-rings, gaskets, or unions where the air could be getting into the system. Lube with Jack’s or Magic Lube. Do not use Vaseline as it will corrode the o-rings. The most common place for air leaks is the pump lid o-ring, housing, and/or pump plugs.
  3. If it is only happening while vacuuming, it may be the vacuum equipment.
  4. If none of these apply, please schedule a service call through our retail store.

Cartridge Filter FAQ

My Pressure Gauge is reading high?

When your pressure gauge is reading too high, you need to pressure wash and soak the cartridges in a cartridge filter cleaner (directions on container) for at least 24 hours. We can also pick up your cartridges for a cartridge cleaning (we will leave spares, if available).

How do I clean my Cartridges?

To clean your cartridges, you will need to get a plastic trash barrel, fill it with water, and add a filter cleaner (read container for correct dosage). You will need to soak the cartridges for at least 24 hours and then power wash them. Make sure you don’t put the power washer too close to the cartridges as this may cause them to rip or tear. Cartridges will need to be cleaned daily when the pool has algae.

How long do Cartridges last?

Cartridges typically last 6-10 years.

Sand Filter FAQ

How long does sand last in a sand filter?

Sand typically lasts about 7-10 years. The older it is, the more compact it gets, and the better it filters.

Consider using an alternative media such as Activate, a glass filter media designed to provide you with clearer, cleaner, healthier water that will never need to be replaced.

Why do I have sand blowing back into my pool?

If sand is blowing back into your pool, one or more of the lateral assemblies may have a crack or hairline fracture. If there is a crack in one or more of the lateral assemblies, the entire internal assembly needs to be replaced. Be sure to replace the sand when replacing lateral assemblies.

How much sand goes in my filter?

 

Hayward                                Sta-Rite Cristal Flo II                                    Waterway

166T: 100 lbs.                      19” Tank: 150 lbs.                                         19” Tank: 150 lbs.

180T: 150 lbs.                      22” Tank: 250 lbs.                                         22” Tank: 250 lbs.

210T or S: 200 lbs.

220T: 250 lbs.

244T: 300 lbs.

244S: 200 lbs.

Why do I have water coming out of my backwash hose?

If you have water coming out of your backwash hose, you will need to replace the spider gasket that is located under the multiport handle. You will need to remove all the screws and the keyway assembly; the gasket will be located on the underneath. Every multiport has a different size and design for a replacement, so you will need to get the part number before coming into the store to buy a new one. A silicone adhesive will need to be applied to the bottom of the spider gasket before it is put back into the multiport body. For a temporary fix, you can put a ball valve on the backwash port of the multiport to stop the water from draining out.

Why is my Pressure Gauge is reading high?

When your pressure gauge is reading too high, the filter needs to be backwashed.

How do I backwash my sand filter?

  1. Turn off the power to the pump.
  2. Move the multiport handle to the “Backwash” position, always moving the handle clockwise.
  3. Turn the power to the pump back on.
  4. Backwash for 60 seconds or until the site glass is clear.
  5. Turn the power to the pump off again.
  6. Move the multiport handle to the “Rinse” position for about 10 seconds, no more than 30 seconds.
  7. Turn the power to the pump back on.
  8. Turn off the power to the pump again and move the multiport handle back to the “Filter” position.
  9. Turn the power to the pump back on.

D.E. FAQ

Why is D.E. blowing back into the pool?

If D.E. is blowing back in to the pool, this means that one or more of the D.E grids has a tear(s) in it. Take out the D.E. manifold and inspect it. You can replace just one of the grids at a time. Depending on the age of the grids, it may be beneficial to replace all of the grids.

Why is water coming out of my backwash hose?

If you have water coming out of your backwash hose, you will need to replace the spider gasket that is located under the multiport handle. You will need to remove all the screws and the keyway assembly; the gasket will be located on the underneath. Every multiport has a different size and design for a replacement, so you will need to get the part number before coming into the store to buy a new one. A silicone adhesive will need to be applied to the bottom of the spider gasket before it is put back into the multiport body. For a temporary fix, you can put a ball valve on the backwash port of the multiport to stop the water from draining out.

How much D.E. do I add to my D.E. filter?

D.E.2400- 3lbs

D.E.3600- 4.5lbs

D.E.4800-6lbs

How do I clean my D.E. Grids?

To clean your D.E. grids, you will need to get a plastic trash barrel, fill it with water, and add a filter cleaner (read box for correct dosage). You will need to soak the grids for at least 24 hours and then power wash them. Make sure you don’t put the power washer too close to the grids as this may cause them to rip or tear.

Why is my pressure gauge reading high?

The filter needs to be backwashed or the D.E. Grids need to be cleaned.

How do I backwash my D.E. Filter

  1. Turn off the power to the pump.
  2. Move the multiport handle to the “Backwash” position, always moving the handle clockwise.
  3. Turn the power to the pump back on.
  4. Backwash for 60 seconds or until the site glass is clear.
  5. Turn the power to the pump off again.
  6. Move the multiport handle to the “Rinse” position for about 10 seconds, no more than 30 seconds.
  7. Turn the power to the pump back on.
  8. Turn off the power to the pump again and move the multiport handle back to the “Filter” position.
  9. Turn the power to the pump back on.
  10. Repeat this process a total of three times to sufficiently clean up used D.E.

If backwashing doesn’t work, you will need to pressure wash the grids and soak them in a filter cleaner for 24 hours, or we can pick up your grids for a D.E. grid cleaning.

How long do D.E. Grids last?

D.E. Grids typically last 6-10 years.

Pump FAQ

Why won’t my pump keep a prime?

If your pump cannot keep a prime, this means that water is not staying in the pump strainer housing.

  1. Check the water level in the pool; make sure it is ¾ of the way up the skimmer faceplate.
  2. Make sure the pump is pulling water from the pool by checking both skimmers for suction.
  3. Make sure no air is getting into system. Add Jack’s or Magic Lube to the pump lid o-ring.
  4. Check to make sure that the impeller is spinning freely. If it isn’t, then you will need to take apart the pump and free the impeller. See below for instructions.
  5. If the impeller is spinning freely, get your garden hose, shut off the power to the pump, fill up the pump basket until it is overflowing, put the cover on quickly, and turn the power back on. It can take up to 10 minutes to catch a prime as well. Keep in mind that most pumps are now self-priming, so this shouldn’t be an issue.

If these instructions do not resolve the issue, call the retail store to schedule a service call.

Why isnt the water circulating, but the motor is turns on?

If you don’t see water moving when the pump is running, this means that the impeller on the motor may be broken.

  1. Shut down all power to the pump.
  2. Take off the pump lid and remove the basket.
  3. Check the impeller to make sure it is free of debris.
  4. To see if anything is lodged in the impeller, stick a small screw driver through the opening at the back of the strainer housing to see if you can freely spin the impeller. You can also remove the bolts off of the strainer housing to remove the motor, to get directly to the impeller.
  5. If it is stuck, try to free it. You might need a new impeller, or, if the shaft isn’t spinning, it might need a new motor. You can also take it to Morse Electric in Gardner for repairs.

Chemical FAQ

How do I treat an Algae Bloom?

Add 1 lb. of Super Shock-It per 10,000 gallons through the skimmer, and 8 oz. of E-Z CLOR Mustard Algae Plus per 10,000 gallons around the pool perimeter.

Let the pool run for 24 hours.

If the pool is still not clear after 24 hours, add 1lb. of Super Shock-It per 5,000 gallons every day until you are holding a 1-3ppm chlorine reading. Make sure you brush the algaie off the walls and vacuum every day

How much sustain do I add into my pool?

Add one Sustain 3 inch tab per 10,000 gallons into the adjustable skimmer dispenser, and one 8 oz. scoop of Sustain Energizers per 5,000 gallons directly into the skimmer basket. Utilize both skimmers if applicable.

Why won’t my pool hold Chlorine?

  1. If there is an algae bloom present, you will need to shock your pool with 1 lb. of Super Shock-It per 5,000 gallons through skimmer every day until clear.
  2. Check your stabilizer level. The ideal stabilizer level is between 60-80 ppm, to maintain a 1-3 ppm chlorine level. If your stabilizer level is too high, it will eat the chlorine in your pool. If that’s the case, a portion of the water will need to be drained and refilled.
  3. Bring a water sample into the store if the first two steps do not apply. We can check for nitrates and phosphates, which can both eat away at your chlorine level.

My water turned green after I added chlorine?

If your water has changed color, this means that there was a reaction to metals or minerals in your pool. When chlorine or any balancing chemicals are added to water with metals in it, the water color will change.

  1. You will need to lower the chlorine level to 0 ppm using Chlorine Eliminator.
  2. Run the pool for 24 hours.
  3. Test the pool water after 24 hours; once the chlorine level has officially reached 0 ppm, add 1 qt. of E-Z CLOR Metal Magnet per 10,000 gallons around the pool perimeter or in front of one of the pool returns.
  4. Let the pool run for 48 hours without adding any chemicals to the water.
  5. To assure that the metals are out of your pool, take a bucket of water from the pool and add a tablespoon of Super Shock-It to the water.
  6. Let the water sit for a few hours, as reactions can take several hours. If the water color doesn’t change, add 8 oz. of E-Z CLOR Mustard Algae Plus per 10,000 gallons around the pool perimeter, and 1 lb. of Super Shock-It per 5,000 gallons through the skimmer. Continue to add your balancing chemicals as directed. If the water color changes, even the slightest, you will need to add another bottle of E-Z CLOR Metal Magnet to the pool.

Salt Generator FAQ

How do I know my salt generator needs to be recalibrated?

Your salt chlorine generator needs to be recalibrated if the water temperature is at least 65°F, the pool is perfectly balanced, and the salt test strip and salt level on the pool pilot do not match. If the salt level on the test strip says the salt is low and the generator says it is between 2700 ppm – 3500 ppm, and the chlorine level is between 1-3 ppm or higher, DO NOT RECALIBRATE.

How much salt do you need for your salt generator to run?

The recommended amount of salt is 3000 ppm. Add 50 lbs. of salt per 2,000 gallons of water to get a 3000 ppm salt level (50 lbs. of salt per 10,000 gallons will raise the salt level by 600 ppm). Remember to always test your salt level with a salt test strip or bring a water sample into the retail store.

How do I clean my Cell

  1. Turn off circulation pump.
  2. Loosen unions as indicated on the cell manifold.
  3. Put a winter plug (1 ½” threaded plug) in the base of the cell.
  4. Once capped, fill the cell with water, leaving 2 inches from the top of the cell blades.
  5. Fill the rest of the cell with muriatic acid. This results in a 1 to 4 solution. Always make sure to add acid to water and not the other way around. Use gloves and eye protection when handling harsh chemicals.
  6. Let the solution sit inside the cell for 20 minutes.
  7. To dispose of the acid solution, it can be poured into your pool water.
  8. Rinse the cell with fresh water and dry off the cell terminals before reattaching the cell cord (if unattached).

Always be aware of the following:

  • Colder water will be purifying at a very low percentage; warmer water will purify at a higher percentage.
  • When having a party or a large bather load in the pool, you will need to chlorinate the pool after to prevent algae. Salt chlorine generators can only handle normal bather loads.
  • When boosting the salt chlorine generator it only will raise the chlorine .5 ppm, so it will not kill algae already blooming. The pool will need to be shocked like a traditional chlorine pool.
  • When water temperatures are below 65°F, the salt chlorine generator will not give off a proper salt level. Do not add salt until the water temperature is at least 65°F.
  • Salt chlorine generators tend to cause the alkalinity and pH levels to increase. Monitor these readings and adjust chemicals when necessary.

salt cell

How To Properly Clean An AutoPilot Super Cell

Video Link: How To Properly Clean An AutoPilot Super Cell